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  4. Technical Support Associate / 診断機器

投稿日:2022/05/27

(社名非公開)

Technical Support Associate / 診断機器

ポジション情報

職種 テクニカルサポート
雇用形態 正社員(期間の定め無し)
勤務地 東京都
給与 450万円~750万円
給与(詳細) スキル・経験を十分考慮して優遇
職務内容 〇 Receive inbound Customer calls and email communications and address in a professional and friendly manner.
〇 Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.
〇 Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to support resolution.
〇 Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
〇 Communication of complaint investigation conclusions to customers through written reports and phone conversations.
〇 Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company.
〇 To continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience.
〇 Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within the ARDx Technical Support team.
応募資格 〇 医療業界でフィールドサービスエンジニアとしての経験1年以上
〇 大学卒以上

〇 Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.
〇 The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
〇 Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
〇 Demonstrates an understanding of the requirements of Technical writing.
〇 Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
〇 Fluency in a second European/APAC language is a distinct advantage
〇 Strong written and verbal communication skills
〇 The role is office based but a degree of flexibility is required.
〇 Ability to take ownership, organise workload and change priorities quickly
〇 Assume responsibility and Accountability for daily tasks and highlights any risk to Team lead.

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