1. トップ
  2. 求人検索
  3. 求人検索結果
  4. Technical Support Associate / カスタマーサポート業務

投稿日:2021/10/07

(社名非公開)

Technical Support Associate / カスタマーサポート業務

ポジション情報

職種 一般事務・営業事務
雇用形態 正社員(期間の定め無し)
勤務地 東京都
給与 450万円~600万円
給与(詳細) スキル・経験をもとに優遇
職務内容 ☆業務拡大中の成長企業内でのカスタマーサポートの募集です☆
カスタマーサポート、コールセンター業務をご担当いただきます。
具体的には、顧客からの学術的な問い合わせや製品の使用方法などの問い合わせに対する
情報提供や、営業活動に伴うデモ機の管理、手配を担当していただきます。

【具体的な業務内容】
〇 Receive inbound Customer calls and email communications and address in a professional and friendly manner.
〇 Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
〇 Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
〇 Communication of complaint investigation conclusions to customers through written reports and phone conversations.
〇 Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.
〇 Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company.
〇 To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
〇 Develop and maintain areas of expertise in product specialisms required for role; sharing and expanding knowledge within the ARDx Technical Support team

応募資格 〇大卒以上
〇医療業界でのカスタマーサポート業務の経験1年以上

〇 Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.
〇 The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
〇 Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
〇 Demonstrates an understanding of the requirements of Technical writing.
〇 Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
〇 Fluency in a second European/APAC language is a distinct advantage
〇 Strong written and verbal communication skills
〇 The role is office based but a degree of flexibility is required.
〇 Ability to take ownership, organise workload and change priorities quickly
〇 Assume responsibility and Accountability for daily tasks and highlights any risk to Team lead.

企業情報

募集企業 (社名非公開)

コンサルタントに相談する

PAGETOP